Wish Car Rental

Wish Rental Conditions

Don't forget these

When picking up the vehicle, you must have your ID, driver's license, and a credit card issued in your name to collect the deposit fee.

Your driver's license and ID must be chip-enabled and recent. If these documents are old, they are expected to be undamaged and legible. I

If your rental is in a country outside of Turkey, you may be required to present an international driver's license in order to pick up the vehicle. This requirement may vary depending on the country of rental. To avoid any issues, we strongly recommend confirming the international driver's license requirement before picking up your vehicle.

Payment Information

During your online reservation, you can use any bank or credit card. If your booking includes additional products, these fees will be collected at the office. A credit card issued in your name is required for the deposit. Some suppliers may require two credit cards for certain vehicle categories.

Please note: For rentals outside Turkey, if you purchase any additional services at pick-up (e.g. insurance or vehicle upgrade), airport taxes and local fees will be recalculated and added to the total amount. Therefore, please be aware that selecting extra services may result in additional charges.

Border Policy

The scope of your cross-border travels with your rental car may vary depending on the supplier company, but the majority of suppliers do not allow you to take the rental car out of the country. You can review the supplier agreements for detailed information.

If you are planning to cross borders, you must inform the rental office about this before picking up the vehicle (preferably at least 48 hours in advance). You must also provide the name of the country, state, or island you intend to travel to, so it can be shared with our supplier.

Insurance and Coverage

In our current insurance terms, a deductible is applied based on the vehicle group and segment. You can also purchase additional coverage packages offered by the supplier for waiver-free insurance and comprehensive coverage at the time of vehicle pickup.

Important Information

According to the scope of KVKK, we would like to remind you that Yolcu360 has no responsibility regarding the Findeks process.

When Picking Up the Vehicle:

At certain airports, guests must present their boarding pass when picking up the car (except Trabzon and Ordu airport offices).

Local renters must provide a Findeks credit score to pick up the vehicle. If the Findeks report is "NEGATIVE", the reservation will be canceled.

To pick up the car, each renter and additional driver must present the following documents: valid driver's license, a credit card in their name, Passport and ID card, reservation receipt.

The car wash fee will be charged to guests as an extra. Therefore, we kindly request our guests to complete the car wash before returning the vehicle.

An additional 30% service fee will be applied to HGS (Highway Toll System) and administrative traffic fines. (VAT will not be applied to traffic fines; however, VAT will be added to the resulting service fees.)

Reservation Cancellation/Inability to Pick Up the Car: If our staff refuses to hand over the car to you, please keep the employee's name and all printed documents as evidence and contact us at +90 444 61 29. Similarly, if you cannot contact the branch upon arrival, please get in touch with us immediately. For potential cancellations, we recommend contacting our call center first.

When Returning the Vehicle:

Return Time: Please return the car at the scheduled time. An extra charge will be applied for late returns. (For extensions, you must inform our office or call center at least 24 hours in advance. If there's no availability, the extension right belongs to Wish Car Rental, and the renter must plan to return the vehicle on time at the office).

Check Your Personal Belongings: Ensure you've checked all your personal belongings and left nothing inside the car before handing it over. Don't forget to check the trunk. Cell phones, sunglasses, and umbrellas are the most commonly left items. Our company will not be responsible for any lost items.

Verify Charges: Please confirm all charges under your rental agreement and clarify when the remaining deposit will be refunded (remember that this process might take a bit longer depending on your bank). Refunding the deposit usually takes 30 business days.

In Case of Accident or Damage:

Call the Police! Call the police and request an accident/damage and alcohol report. Ensure all documents are correctly and thoroughly filled out. Don't move the vehicle from the accident spot until the police arrive. Capture images of the other parties involved, their driver's license, ID, vehicle registration, license plate, and any damages. In case of a two-sided accident/damage, you can prepare a mutual accident determination report. Remember, if the report isn't prepared or is incomplete, the user will bear the cost of damage and other expenses.

Important! Police reports are mandatory for insurance coverage to take effect.

Damage Support: For assistance after an accident, directly contact the damage unit at +90 444 61 29.

Fuel Policy

When you pick up your vehicle, the fuel level should be the same as when you return it. Please check the fuel amount when you receive the car. If the fuel is less when you return the vehicle, you will be charged both a refueling fee and the cost of the missing fuel (based on the current market price per liter).

Don't Forget These

When you pick up the vehicle, you must have your ID, driver's license and credit card issued in your name to collect the deposit fee.