OtoQ Car Rental

OtoQ Rental Conditions

Don't forget these

When picking up the vehicle, you must have your ID, driver's license, and a credit card issued in your name to collect the deposit fee.

Your driver's license and ID must be chip-enabled and recent. If these documents are old, they are expected to be undamaged and legible. I

If your rental is in a country outside of Turkey, you may be required to present an international driver's license in order to pick up the vehicle. This requirement may vary depending on the country of rental. To avoid any issues, we strongly recommend confirming the international driver's license requirement before picking up your vehicle.

Payment Information

During your online reservation, you can use any bank or credit card. If your booking includes additional products, these fees will be collected at the office. A credit card issued in your name is required for the deposit. Some suppliers may require two credit cards for certain vehicle categories.

Please note: For rentals outside Turkey, if you purchase any additional services at pick-up (e.g. insurance or vehicle upgrade), airport taxes and local fees will be recalculated and added to the total amount. Therefore, please be aware that selecting extra services may result in additional charges.

Border Policy

The scope of your cross-border travels with your rental car may vary depending on the supplier company, but the majority of suppliers do not allow you to take the rental car out of the country. You can review the supplier agreements for detailed information.

If you are planning to cross borders, you must inform the rental office about this before picking up the vehicle (preferably at least 48 hours in advance). You must also provide the name of the country, state, or island you intend to travel to, so it can be shared with our supplier.

Insurance and Coverage

The vehicle you rented is insured under the mandatory traffic insurance provided by the car rental company. You can review the insurance coverage details, including any applicable damage waivers, in the rental agreement provided to you. If you prefer, you may also ask the rental company's representative for further information at the time of pickup.

In the event of an accident, it is essential to prepare all necessary documents (such as an accident report, alcohol test report, and details of the other party involved) to ensure the process proceeds smoothly. Please note that without these documents, the claim process cannot proceed, and repairs cannot be initiated based solely on the driver’s statement.

Guests seeking additional coverage can obtain information about optional protection packages from the rental company and easily choose the level of protection that best suits their needs.

Important Information

According to the scope of KVKK, we would like to remind you that Yolcu360 has no responsibility regarding the Findeks process.

For global rentals, the rental office will charge additional fees based on the pick-up and drop-off times for reservations with deliveries out of office working hours. For detailed information you can contact our Guest Center.

Other rental conditions, other than the titles mentioned above, will be notified to you during the delivery of the car by a representative of the OtoQ company, to be submitted for your signature. Please do not forget to read the document presented to you before receiving the car.

IATA	Description	Phone #1	Pick Instructions
TIA	Tirana Airport	+355682042222	Our agents will wait for you upon arrival and go together to our office which is located at car rental center of airport
SJJ	Sarajevo Airport	+387 62 333 123	Please proceed to the airport's rent a car center which is located outside of the airport.
ATH	Athens Airport	+306947200276	Our representative will meet and greet your at the 3rd lane in front of gate 4 (ARRIVALS Terminal) at the parking #2 entrance, holding an OTOQ sign. For any need please call the following number:00 30 6947 200 276
CFU	Corfu Airport	+302661023700	Our representative will meet and greet you at th arrivals hall, holding a sign with your name.
CHQ	Chania Airport	+306972219270	Our Representative will meet and greet you upon your arrival, at the arrivals hall holding an OtoQ sign.
HER	Heraklion Airport	+306972323286	Our representative will meet and greet you upon your arrival, and together you will go to our office to collect your car.
RHO	Rhodes Airport	+302241081011	Please proceed to the meeting point, which located outside gate B of the arrivals hall. Our shuttle bus will transfer you to our office to collect your car.
SKG	Thessaloniki Airport	6984222222	Our representative will meet and greet you at the entrance of parking No. 6 of the airport area. For any further assistance please call +30 69 84 222222
ZTH	Zakynthos Airport	+302695023665	Representative will meet-and-greet you in the arrivals hall holding a board with your name on. They will drive you to the office with a shuttle or service car. Estimated drive time 3’. To avoid delays it’s important that all pertinent information e.g. flight number, phone number, are submitted at least 24 hours prior your arrival. The office is located 500m from airport’s main gate.
CMN	Casablanca Airport	+212614656565	Our representative will meet and greet you upon your arrival, and together you will go to our office to collect your car.
RAK	Marrakesh Airport	+212614656565	Our representative will meet and greet you upon your arrival, and together you will go to our office to collect your car.
MLA	Malta Airport	+356 79001019	Our representative will meet and greet your and lead you to our office to collect your car
BEG	Belgrade Airport	+381643330300	Our representative will meet and greet you at the arrivals hall holding an OtoQ sign.
TUN	Tunis Airport	+216 58 529 480	Our representative will meet and greet you outside of the arrivals area upon your arrival.
ADB	Izmir ADB Airport	+90 216 8888 724	Upon your arrival please contact us at +90 535 542 01 05 (WhatsApp number) and proceed to our desk in terminal
AYT	Antalya Airport	+90 216 8888 724	Upon your arrival please contact us at +90 535 542 01 05 (WhatsApp number).
IST	Istanbul Airport	+90 216 8888 724	Upon your arrival please contact us at +90 535 542 01 05 (WhatsApp number) and proceed to our meeting point at column 11 of -2 floor.
NAV	Nevsehir Airport	+90 216 8888 724	Upon your arrival please contact us at +90 535 542 01 05 (WhatsApp number).
SAW	Istanbul SAW Airport	+90 216 8888 724	Upon your arrival please contact us at +90 535 542 01 05 (WhatsApp number) and proceed to our meeting point at column 20 of the arrivals floor.
ZNZ	Zanzibar Airport	+255 766 654 312	Meet and Greet service. Our representative will wait for you with a sign board in the arrival halls. Meeting point is the exit gate which it is the main gate to exit from Zanzibar airport. Please call +255 766 654 312 if you need assistance
MCO	Orlando Airport	+13213501439	Pick Up Instruction - When the Costumer already get the Baggage have two options: A.- Call us to our contact number +13213501439 to received instructions. B.- Go to the 1st Floor Ground Transportation and looking for the Stops A- 11,12,13/ B-11,12,13 or C277 depending which side you are and send to us a text to our contact number +13213501439 with the information of the stop.
MIA	Miami Airport	1-888-656-7383	Upon arrival at the Miami International Airport please follow the signs to the car rental center that will guide you to the Miami Mover which delivers customers to the Car Rental Facility. When you arrive at the Car Rental Center, please follow the signs to the Off Airport Rental Car Shuttles and wait at Shuttle station 4 or 5 to take our free Shuttle Service. Please call plus 1-888-656-7383 for a courtesy shuttle to our location.

Fuel Policy

When you pick up your vehicle, the fuel level should be the same as when you return it. Please check the fuel amount when you receive the car. If the fuel is less when you return the vehicle, you will be charged both a refueling fee and the cost of the missing fuel (based on the current market price per liter).

Don't Forget These

When you pick up the vehicle, you must have your ID, driver's license and credit card issued in your name to collect the deposit fee.