Frequently asked questions

• How do I make an online flight ticket reservation?

  You can easily search for and purchase online flight tickets via the Yolcu360 website and mobile app.

• When is the best time to buy the cheapest flight tickets?

  Flight ticket prices are driven by demand. Research shows that fares generally remain lower 1 to 3 months prior to departure for domestic flights in Türkiye, and 2 to 5 months ahead for international flights.

  Since demand tends to be lower on Sundays, Tuesdays, and Wednesdays, you are much more likely to find budget-friendly airfares on these days. Additionally, overnight flights (between 00:00 and 06:00) are less in demand, making them a great option for cheaper tickets.

• How can I find cheap flight tickets with Yolcu360?

  Yolcu360 lists airfares from more than 550 airlines worldwide, allowing you to instantly compare prices across different carriers operating on the same route.

• Which airlines can I book tickets with on Yolcu360?

  Through Yolcu360, you can access more than 550 domestic and international airlines.

  You can compare flights from major global carriers—including Pegasus, Turkish Airlines, Lufthansa, Air France, Qatar Airways, Emirates, Singapore Airlines, British Airways, and American Airlines—all on a single dashboard.

  Visit our airlines directory page to explore the complete list.

• How can I view my Yolcu360 flight reservation?

  To view your flight details, log in to your Yolcu360 account and navigate to "My Bookings > Flight Tickets". In this dashboard, you can review all active and past flight reservations made through Yolcu360.

  For more information, feel free to visit our flight modification and management page.

• How can I check my baggage allowance on Yolcu360 flight bookings?

  You can check your baggage allowance directly on the flight listing screen by selecting the flight details tab. This displays the baggage allowance included with the standard fare class.

  Once you select a flight, you can review the specific baggage limits associated with each cabin class (for example, Economy class fares typically include less baggage allowance than Business class fares).

  For comprehensive guidelines on airline luggage restrictions, visit our baggage rules page.

• How do I cancel, change, or postpone my Yolcu360 flight booking?

  To cancel, postpone, or modify your flight ticket, you can connect directly to Live Support through our Help Page.

• How can I contact Yolcu360 customer service?

  You can access Yolcu360 customer service via our Help Page. Our guest representatives are available through Live Support.

• How does Yolcu360 ensure transaction security?

  Yolcu360 implements strict security protocols so you can book with total confidence. Every transaction on Yolcu360 is encrypted via SSL certificates, protecting your personal data and payment card details saved in your account.

  Furthermore, Yolcu360 provides an additional security layer by processing transactions in compliance with PCI DSS standards, complemented by 3D Secure authentication. This guarantees a worry-free booking experience from start to finish.

• How do I check in for my flight?

  You can complete your online check-in directly through your Yolcu360 account, or via the official check-in channels of the airline you are flying with.

  Alternatively, you can check in at airport kiosks and check-in counters. However, we recommend using online check-in channels for a faster and more seamless travel experience. For full details, check out our check-in guide.

• Where can I find my PNR code?

  Your PNR (Passenger Name Record) code is printed on your mobile boarding pass and digital travel itinerary. Upon booking with Yolcu360, your PNR number and complete reservation details are immediately sent to you via email and SMS.

  Using the PNR code found on your mobile boarding pass or digital itinerary, you can purchase extra baggage allowance, add ancillary services, or update your contact details on the booking management page.