Travel Made Easy: Cars, Flights & Transfers

Frequently asked questions

• How does Yolcu360 ensure my transaction security?

  Yolcu360 implements strict security measures to ensure the safety of your personal and payment information. These include SSL certificate-encrypted connections, PCI compliance for payment card security, advanced authentication methods, and robust firewalls alongside specialized security software for server and network protection.

  Additionally, we continuously monitor system activities through activity logs and tracking. These comprehensive security protocols are designed to keep your data completely safe and protect you against any potential security threats while booking your car rental or flight.

• How can I cancel or modify my Yolcu360 reservation?

  For your modification, cancellation, and refund requests, you can use our cancellation and refund page.

  After logging into your account, you can access the relevant booking under the "My Bookings" tab to quickly process your cancellation or modification.

  Yolcu360 offers flexible modification and unconditional free cancellation policies. Please note that price differences may occur due to seasonal campaign conditions, date changes, or vehicle upgrade requests. For cancellations, the paid amount is refunded, excluding the service fee. The refund transfer time may vary depending on your bank's processing times.

• How can I view my Yolcu360 reservation?

  Please log in to your account through our mobile app or website. You can easily view all your reservations by selecting the "My Bookings" tab.

• How can I stay informed about Yolcu360 campaigns?

  You can create a Yolcu360 account to access discounted flight tickets and the best car rental deals.

  Additionally, you can bookmark and visit our campaigns page regularly, download our mobile app, allow push notifications, and follow our social media accounts. Don't forget to turn on your notifications to be instantly informed about the latest Yolcu360 offers and discounts!

• How can I use a Yolcu360 discount or promo code?

  You can automatically apply Yolcu360 promo codes directly from the relevant campaigns page. Simply click the "Join" button.

  To use individual discount codes:

  • On the mobile app: Select the "I have a promo code" option located at the bottom of the main search screen and enter your code in the box that appears.
  • On desktop: First, select your pick-up location and dates. Then, click on the "I have a promo code" box in the top left corner of the screen and enter your code.

  When booking via desktop, you may also come across seasonal promotions. You can utilize the campaigns section located at the top of the vehicle listing page to take advantage of these special car rental deals.